FAQ

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1. What type of wax do you use in your candles?

• Eco-Friendly: Soy and coconut wax

• No GMOs: Some soy wax is made from genetically modified soybeans, which can be a concern for those who prefer to avoid GMOs. My soy and coconut wax blend is made from non-GMO sources.

• Cleaner Burning: Soy and coconut wax burn more cleanly than mineral wax, producing less soot and smoke. This means they are better for the environment and for your health, as they release fewer harmful chemicals into the air.

• Better Scent Throw: Soy and coconut wax has a better scent throw than soy wax alone, meaning they are able to release more fragrance into the air. This is because they have a lower melting point, which allows them to release fragrance oils more effectively.

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2. Are your candles made with essential oils or fragrance oils?

• High-quality industry fragrance oils

• Fragrance oils are formulated to provide consistent scent quality, ensuring that each candle has a reliable and predictable fragrance.

• Fragrance oils are designed to provide a strong and long-lasting scent throw when used in candles, ensuring that the fragrance fills the room and provides an enjoyable sensory experience.

• Using fragrance oils instead of natural ingredients like essential oils helps ensure consistent production from batch to batch.

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3. What is the burn time of your candles?

• Typically, a 250g candle can burn for approximately 35-40 hours. 

• The environment in which the candle is burned can also affect its burn time. Burning a candle in a drafty or windy area may cause it to burn more quickly, while burning it in a still and controlled environment may extend its burn time.

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4. How do I care for my candle to ensure maximum burn time?​

• Trim the wick: The wick of the candle should be trimmed to 1/4 inch before each burn. This helps to ensure that the candle burns evenly and reduces the likelihood of soot or smoke.

• Allow the candle to burn for several hours: The first time you light your candle, allow it to burn for approx 4 hours. This will help to prevent tunneling and ensure that the candle burns evenly.

• Avoid burning the candle for too long: While it's tempting to leave your candle burning all day and night, this can actually reduce its burn time. Most candles should be burned for no more than 4 hours at a time.

• Keep the candle away from drafts: Drafts can cause the candle to burn unevenly and reduce its overall burn time. Keep the candle away from open windows, doors, or other sources of airflow.

• Use a candle snuffer: Blowing out a candle can cause the wax to splatter and reduce the burn time of the candle. Instead, use a candle snuffer to extinguish the flame.

• By following these tips, you can help to maximize the burn time of your candle and enjoy its fragrance and ambiance for as long as possible.

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5. How do I know when it's time to replace my candle?

• It's important to leave a small amount of wax at the end of a candle to ensure safe and efficient burning. Stop burning the candle when there is approximately 1/2 inch of wax left in the container.

• When the wax level gets too low, the flame can come into contact with the sides of the container, which can cause the glass to crack or shatter. Additionally, burning the candle to the very end can cause the wick to become too short, making it difficult to light the candle in the future.

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6. Do you offer custom candle orders?

• Not at this time. But do contact us with your scent preferences, and we can let you know if any of our new candles are a match.

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7. Do you offer wholesale pricing for bulk orders?

• Yes. Do contact us if you have any queries.

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8. Do you offer gift-wrapping options?

• Not at this time.

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9. Do you ship internationally?

• Not at this time.

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10. How do I track my order?

• We understand that tracking your order is important to you, which is why we offer a tracking service for all orders placed on our website.

• Once your order has been processed and shipped, you will receive a shipping confirmation email with a tracking number and a link to the carrier's website. You can use this tracking number to track the status of your package and estimated delivery date.

• To track your order, simply click on the tracking link in the email and enter your tracking number. The carrier's website will provide you with real-time updates on your package's location and delivery status.

• If you have any questions or concerns about tracking your order, please feel free to contact us at info@staticlondon.com. We're always happy to assist you with any questions or concerns you may have.

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11. What is your returns policy?

• We want you to be completely satisfied with your purchase from Static, so we have a straightforward returns policy.

• If you receive a damaged or defective product, please contact us within 7 days of receiving your order. We will replace the product or issue a refund, depending on your preference.

• If you receive an incorrect product, please contact us within 7 days of receiving your order. We will arrange for the correct product to be shipped to you at no additional cost.

• If you are unsatisfied with your purchase for any reason, you may return the product for a refund or exchange within 14 days of receiving your order. The product must be in its original packaging and in a resalable condition. Shipping costs are non-refundable and the customer is responsible for return postage fees.

• To initiate a return or exchange, please contact us via email at info@staticlondon.com with your order number and reason for the return. We will provide you with instructions on how to return the product.

• If you have any questions or concerns about our returns policy, please don't hesitate to contact us. We're here to help!